1. Purpose of Collection and Use of Personal Information

During the ordering process, customers will provide us with relevant personal information, including: Full name, address, email, and other necessary contact details.

HBIO Clinic is committed to protecting the confidentiality of all customer information provided to us. All personal information submitted by customers is used solely for the purpose of communication and direct exchange with you during the period of transaction at HBIO Clinic.

We commit not to trade or sell customer information for commercial purposes.

This Privacy Policy applies only to information submitted by customers on our official website, hbioclinic.com.vn. Any information registered on other websites or external addresses does not fall under the scope of this policy.

2. Scope of Use of Information

  • To provide services to customers.

  • To contact and resolve issues with customers in special circumstances.

  • We do not use customer personal information for any purpose other than verification and communication when customers wish to purchase our products.

3. Data Retention Period

Customer information is stored within the HBIO Clinic system for a minimum of 12 months. If no new transactions are made by the customer within this 12-month period, we will delete the customer’s information.

4. Parties with Access to Information

The collected member information may be accessed by our management board, the customer themselves, and competent authorities upon request.

5. Contact Information for Data Collection and Management

  • Address: 24 Truong Han Sieu, Tran Hung Dao, Hoan Kiem, Hanoi

  • Phone: 0947 697 795

6. Methods and Tools for Customers to Access and Edit Personal Data

Customers have the right to self-check, update, adjust, or request the deletion of their personal information by contacting the website management board.

Customers have the right to submit complaints regarding information privacy to the website management board. Upon receiving such feedback, we will verify the information and, depending on the nature of the claim, take prompt corrective measures.

7. Complaint Handling Mechanism

We commit to absolute confidentiality of personal information in accordance with our Privacy Policy. The collection and use of each customer’s information are performed only with their consent, except in cases where otherwise provided by law.

We do not use, transfer, provide, or disclose personal information to any third party without the customer’s explicit permission.

In the event that our servers are attacked by hackers leading to the loss of customer personal data, we will be responsible for notifying the relevant authorities for investigation and informing the affected customers promptly.

We guarantee the absolute security of all online transaction information, including digitized accounting invoices and vouchers.

The management board requires individuals to provide accurate and complete personal information upon registration/purchase, such as: Full name, contact address, email, phone number, etc., and to be responsible for the legality of such information. The management board shall not be held liable or responsible for resolving any complaints regarding member benefits if the initial information provided during registration is found to be inaccurate.

Should you discover that your personal information has been used for purposes or within a scope other than those notified, you may submit evidence and relevant information to the following address:

  • Address: 24 Truong Han Sieu, Tran Hung Dao, Hoan Kiem, Hanoi

  • Phone: 0947 697 795